1. Introduction
We are pleased that you are visiting our website. The protection of your personal data is of particular importance to us. This Privacy Policy informs you about the nature, scope, and purpose of the processing of personal data in accordance with the General Data Protection Regulation (GDPR).
2. Data Controller
The data controller responsible for the processing of personal data on this website is:
Splendida Stay GbR
Fronackerstr. 26
71332 Waiblingen
Germany
Represented by: Alexander Schweikert
Phone: +49 151 52330076
Email: loexclusivedenia@gmail.com
Support & Reservations: reservations@exclusive-apartments.com
3. Collection and Storage of Personal Data
We collect and process personal data only when necessary. This may include:
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Name and surname
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Email address
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Telephone number
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Billing and payment information
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Booking details (arrival and departure dates, number of guests)
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IP address and technical browsing data
This data is collected when you:
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Make a booking or inquiry
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Contact us via email or contact form
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Subscribe to a newsletter (if applicable)
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Browse our website
4. Purpose of Data Processing
Your personal data is processed for the following purposes:
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Handling booking inquiries and reservations
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Providing customer support
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Fulfilling contractual obligations
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Processing payments and invoices
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Compliance with legal obligations (e.g., guest registration)
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Improving our website and services
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Marketing communications (only with your consent)
5. Legal Basis for Processing
The processing of personal data is based on the following legal grounds under Article 6 GDPR:
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Art. 6(1)(a) – Consent of the data subject
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Art. 6(1)(b) – Performance of a contract or pre-contractual measures
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Art. 6(1)(c) – Compliance with legal obligations
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Art. 6(1)(f) – Legitimate interests (e.g., website security and service improvement)
6. Sharing of Data
We only share personal data when necessary and in compliance with legal requirements. Recipients may include:
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Payment service providers
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IT and hosting providers
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Channel managers or booking platforms (e.g., Airbnb, Booking.com)
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Public authorities, where legally required (e.g., guest registration with local authorities)
All third parties are contractually bound to process data in accordance with GDPR.
7. International Data Transfers
If personal data is transferred to countries outside the European Economic Area (EEA), such transfers are carried out only when appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
8. Cookies and Tracking Technologies
Our website uses cookies to enhance user experience and analyze website traffic. Cookies are small text files stored on your device.
Types of cookies used:
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Essential cookies: Necessary for the operation of the website
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Analytics cookies: To understand how visitors interact with the website
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Marketing cookies: Only used with your explicit consent
You can manage your cookie preferences at any time via the cookie banner on our website.
9. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Booking and invoicing data may be retained for up to 10 years in accordance with tax and commercial regulations.
10. Your Rights
Under the GDPR, you have the following rights:
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Right of access (Art. 15 GDPR)
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Right to rectification (Art. 16 GDPR)
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Right to erasure (Art. 17 GDPR)
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Right to restriction of processing (Art. 18 GDPR)
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Right to data portability (Art. 20 GDPR)
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Right to object (Art. 21 GDPR)
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Right to withdraw consent at any time (Art. 7(3) GDPR)
To exercise these rights, please contact us at: loexclusivedenia@gmail.com
11. Right to Lodge a Complaint
You have the right to lodge a complaint with a supervisory authority if you believe that the processing of your personal data violates the GDPR. The competent authority is typically the data protection authority of your place of residence or our registered office.
Competent Supervisory Authority:
Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit Baden-Württemberg
Lautenschlagerstraße 20
70173 Stuttgart
Germany
Website: https://www.baden-wuerttemberg.datenschutz.de/
12. Data Security
We implement appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. Our website uses SSL/TLS encryption to ensure secure data transmission.
13. External Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these external sites.
14. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time to reflect legal or operational changes. The latest version will always be available on our website.
Last updated: April 2026