Version: 26 August 2026 (revision)
1. Intermediary and Landlord
1.1 Intermediary
The booking is intermediated and managed by:
Splendida Stay GbR
Fronackerstraße 26
71332 Waiblingen
Germany
Represented by: Alexander Schweikert
Email: alex@loexclusive.com
Phone: +49 151 52330076
Intra-Community VAT no.: DE454205798
Hereinafter “Splendida Stay” or the “Intermediary”.
1.2 Landlord
The landlord of the accommodations offered under the Lo Exclusive brand is Alexander Schweikert.
The address of the relevant accommodation is stated in the booking confirmation and in section 21 of these terms.
Splendida Stay intermediates the booking in the name and on behalf of the Landlord and handles its organisational management, as well as guest support during the stay.
The accommodation and use agreement is concluded directly between the guest and the Landlord.
The Landlord is responsible for providing the accommodation in accordance with the contract and for the proper performance of services related to the stay. Splendida Stay does not become a landlord or accommodation provider merely by intermediating and managing the booking.
2. Scope of application
These terms apply to bookings of accommodations offered under the Lo Exclusive brand and intermediated by Splendida Stay.
They apply to direct bookings as well as, additionally, to bookings made via Airbnb, Booking.com or similar platforms.
For bookings made through a platform, the terms incorporated by that platform also apply. In case of conflict, the rate, payment and cancellation terms shown for the specific booking on the platform take priority.
The house rules and any accommodation-specific safety and use provisions apply in addition, provided they were made available to the guest before booking or, at the latest, together with the booking confirmation.
Individual terms stated in the booking confirmation take priority over these general terms.
3. Booking request and conclusion of the contract
The presentation of an accommodation on the website or on a booking platform does not constitute a binding contractual offer, unless the possibility of an immediate booking is expressly offered.
The accommodation contract is concluded:
- for an immediate booking, when the electronic confirmation is sent;
- for a booking request, when the guest receives the confirmation;
- for a platform booking, in accordance with the contract-conclusion rules applicable on that platform.
The booking becomes binding on the day the guest receives the confirmation.
The guest must check the booking details immediately after receiving the confirmation and report any errors without delay.
The person making the booking must be at least 18 years old and authorised to make the booking on behalf of all guests included in it. They must also inform all fellow guests about these terms and the house rules.
4. Minimum age and responsible guest
In addition to the legal age required of the person making the booking, at least one of the registered guests must have reached the following age:
- Stuttgart: 25 years;
- Charneca de Caparica: 25 years;
- Els Poblets/Dénia: 30 years.
This person will be designated as the responsible guest, must actually stay at the property for the entire booked stay, and will act as the point of contact for the Landlord and Splendida Stay.
The responsible guest need not be the same person who made or paid for the booking.
The person making the booking and the responsible guest must ensure that all fellow guests know and comply with these terms and the house rules.
Before check-in, suitable proof of identity and age may be requested.
If none of the registered guests present during the stay meets the required minimum age, access to the accommodation may be refused. In that case, the cancellation terms applicable to the booked rate will apply.
The guest’s mandatory legal rights remain unaffected.
5. Prices and additional costs
The total price and included services are stated in the offer and in the booking confirmation.
Unavoidable costs known at the time of booking will be shown before the booking is finalised. Tourist taxes, accommodation fees or other local levies may be charged additionally where not expressly included in the total price.
Additional costs may arise in particular from:
- damage caused by the guest or their fellow guests;
- loss of keys or access devices;
- cleaning that clearly exceeds a normal final clean;
- departure after the agreed time;
- additional services requested;
- proven energy consumption considerably above normal use.
Additional costs may only be charged where they have been agreed, have actually occurred, and are comprehensibly justified.
6. Payment methods
Payments may be made by bank transfer or credit card. Other payment methods may be offered during booking.
Payments received by Splendida Stay are collected in the name and on behalf of the Landlord. Payment correctly made to Splendida Stay releases the guest from the corresponding payment obligation towards the Landlord.
The chosen rate and the payment deadlines stated during booking and in the confirmation are determinative.
7. Flexible rate
For bookings with a flexible rate, the total price must be paid no later than 65 days before the arrival date.
If the booking is made less than 65 days before arrival, the total price must be paid within the period stated in the confirmation.
The guest may cancel free of charge up to and including 60 days before the arrival date. Payments already made will be refunded using the original payment method.
If cancellation occurs less than 60 days before arrival, the full price of the booking will be charged. This also applies if the guest decides not to use the accommodation.
The guest may prove that the Landlord suffered no loss, or a loss considerably lower than the amount charged. The Landlord may prove a higher loss.
Income obtained from a new booking of the same accommodation for the same period will be deducted from the cancellation amount, after deducting saved expenses.
8. Non-refundable rate
For rates identified as “non-refundable”, the total price must be paid within three days of booking, unless a shorter period is indicated in the offer.
In the event of cancellation, no-show or early departure, there will, in principle, be no right to a refund.
The guest’s legal rights remain unaffected, in particular where the accommodation cannot be provided for a reason attributable to the Landlord or where there is a serious breach of contract.
9. Rate with 50% initial payment
Under this rate, 50% of the total price must be paid immediately after booking. The remaining 50% is due no later than 60 days before arrival.
If the guest cancels up to and including 60 days before arrival, the 50% already paid will be retained as cancellation costs. The remaining 50% will not become due.
If the guest cancels less than 60 days before arrival, the full price of the booking will be charged.
The guest may prove that no loss occurred, or that it was considerably lower. Income from a new booking for the same period will be deducted, after deducting saved expenses.
10. Late payment
If a payment is not received within the agreed period, Splendida Stay or the Landlord may grant the guest a reasonable additional period.
If payment is still not made within that period, the Landlord may terminate the contract and offer the accommodation to another guest.
In that case, the agreed cancellation terms continue to apply. Saved expenses and income from a new booking for the same period will be deducted.
11. Cancellation, no-show and early departure
Cancellation must be communicated via the channel used to make the booking or in writing, including by email.
The determining factor is the moment the cancellation is received by Splendida Stay, the Landlord or the platform used.
In the event of a no-show, the full price of the booking will, in principle, be charged.
Early departure by the guest’s own choice does not entitle them to a proportional refund. Legal rights arising from serious defects in the accommodation or a breach of contract remain unaffected.
The guest may propose a suitable substitute person. Approval may only be refused for an objective reason. The original guest remains liable for outstanding payments until the substitution has been fully completed.
12. Date changes
Date changes are only possible where the accommodation is available for the newly requested dates. There is no automatic right to modify the booking.
Amounts already paid will be applied to the price of the new booking.
If the new booking is more expensive, the guest must pay the difference. If it is cheaper, the difference will not be refunded.
Where the change is requested within 60 days of the originally agreed arrival date, the booking will become a non-refundable booking. A subsequent cancellation or further change will not give rise to a refund.
The terms and price applicable to the change will be communicated before final confirmation.
13. Cancellation by the Landlord
If the Landlord is unable to provide the booked accommodation, all payments received will be refunded in full.
Other legal rights of the guest remain unaffected, in particular where the Landlord or persons responsible for fulfilling its obligations are responsible for the impossibility of providing the accommodation.
14. Check-in and check-out
The following standard times apply:
- Stuttgart: check-in from 15:00;
- Els Poblets/Dénia: check-in from 16:00;
- Charneca de Caparica: check-in from 15:00;
- all accommodations: check-out by 11:00.
Early check-in, late check-in or late check-out are only possible upon request, express confirmation and availability.
These services may incur additional costs. The specific rate will be communicated to the guest during online check-in or before they confirm the additional service.
An unauthorised late check-out may result in the actual costs incurred being charged. Other claims remain unaffected, in particular if a subsequent booking is impaired.
15. Security deposit
The following security deposits apply:
- Stuttgart: EUR 400;
- Els Poblets/Dénia: EUR 600;
- Charneca de Caparica: EUR 400.
A pre-authorisation of the amount on a credit card will be made before or during check-in.
For debit cards, or depending on the issuing institution’s terms, the amount may be actually charged.
Where there are no justified claims, the pre-authorisation or charge will normally be released or refunded within a maximum of three days after check-out. Final processing by the bank or card issuer may take additional time.
The security deposit may be used to cover, among others, the following claims:
- proven damage caused by the guest, their fellow guests or visitors;
- loss of keys or access devices;
- necessary cleaning that clearly exceeds a normal final clean;
- proven costs arising from serious breaches of the house rules;
- other chargeable and previously agreed additional costs.
Normal wear and tear and signs of ordinary use will not be considered damage.
Before making a charge or offsetting an amount against the deposit, the guest will be given a comprehensible explanation of the claim and any available evidence, such as photographs, invoices or consumption data.
Provided immediate action is not required, the guest will be given the opportunity to comment.
If the proven damage or costs exceed the deposit, the guest must pay the difference.
16. Use of the accommodation and house rules
The accommodation may only be used for private accommodation purposes and only by the guests indicated in the booking.
The maximum occupancy is:
- Stuttgart: two guests;
- Els Poblets/Dénia: six guests;
- Charneca de Caparica: six guests.
The guest specifically undertakes to:
- respect the maximum occupancy;
- treat the accommodation, furniture and common areas with care;
- comply with the house rules;
- avoid disturbing neighbours and residents;
- observe quiet hours between 22:00 and 08:00;
- not hold parties or events;
- not smoke inside the accommodation;
- not bring animals;
- not carry out illegal or commercial activities.
The guest will be liable, within the legal limits, for damage culpably caused by them or their fellow guests.
In the event of a serious or repeated breach, the Landlord may terminate the stay after an unsuccessful warning.
A prior warning is not required where continuation of the stay cannot reasonably be expected, in particular in the event of specific danger, illegal use or serious disturbance of neighbours.
17. Air conditioning and energy consumption
Normal use of air conditioning, heating and other energy-consuming equipment, in accordance with the house rules, is included in the price.
No additional energy costs will be charged where the guest uses the equipment in accordance with the rules stated at the accommodation.
Consumption may be recorded through a technical metering system or an application.
Additional consumption may only be charged where it is verifiable, considerable, and caused by use contrary to the house rules.
The amount will be calculated taking into account:
- documented consumption data;
- proven additional consumption;
- the actual energy price applicable at the time of consumption.
Before charging, the guest will receive a comprehensible breakdown of the consumption data and costs applied.
Normal consumption variations will not give rise to additional costs.
18. Guest registration
The guest and their fellow guests must provide, completely and truthfully, the data legally required for guest registration.
The guest and all fellow guests must present a valid identity document before or during check-in.
The data will be processed and transmitted in accordance with the legal registration obligations and the privacy policy.
If the guest fails to provide the mandatory data despite having been requested to do so, check-in may be refused where handing over the accommodation without that data would be unlawful.
19. Defects and problems during the stay
The guest must immediately report any recognisable defect or problem via the contact details stated in the booking confirmation.
The Landlord and Splendida Stay must be given a reasonable opportunity to check and resolve the problem.
Depending on its nature, the solution may consist of a repair or a substitute service.
If the guest culpably fails to report the problem in time and, as a result, it could not be resolved, their rights may be limited to the extent legally permitted.
In an emergency or urgent danger, the Landlord, Splendida Stay or authorised persons may access the accommodation without the guest’s prior consent. Where possible, the guest will be informed beforehand.
20. Liability
The Landlord is liable in accordance with the applicable law regarding the handover and contractual condition of the accommodation.
Splendida Stay is liable for its own breaches related to the intermediation and management it has undertaken.
Splendida Stay is not liable, merely by acting as intermediary, for the Landlord’s obligations arising from the accommodation contract.
The liability of the Landlord and the Intermediary is excluded in the event of a breach through slight negligence of non-essential contractual obligations.
Where essential contractual obligations are breached through slight negligence, liability is limited to the foreseeable, typical damage for this type of contract.
These limitations do not apply:
- in the event of intent or gross negligence;
- in the event of damage to life, physical integrity or health;
- in the event of fraudulently concealed defects;
- where a guarantee has been expressly assumed;
- where liability is legally mandatory.
No liability whatsoever is assumed for valuables or other personal belongings that the guest leaves, forgets or stores at the accommodation during or after the stay.
No liability is assumed for interruptions to external supply, telecommunications or other services where these are outside the area of responsibility of the Landlord and the Intermediary.
The guest’s mandatory legal rights in the event of a significant impairment of the stay remain unaffected.
21. Accommodations and registrations
21.1 Stuttgart, Germany
Bergstraße 65
70186 Stuttgart
Germany
Maximum occupancy: two guests
Minimum age of at least one guest: 25 years
Security deposit: EUR 400
Standard check-in: from 15:00
Check-out: by 11:00
21.2 Els Poblets/Dénia, Spain
Partida Gironets, Carrer 7, 3
03779 Els Poblets
Alicante, Comunidad Valenciana
Spain
Tourist licence: VT-784485
Maximum occupancy: six guests
Minimum age of at least one guest: 30 years
Security deposit: EUR 600
Standard check-in: from 16:00
Check-out: by 11:00
21.3 Charneca de Caparica, Portugal
Rua dos Pinheiros 40
2820-567 Charneca de Caparica
Portugal
Local accommodation registration no.: 72289/AL
Maximum occupancy: six guests
Minimum age of at least one guest: 25 years
Security deposit: EUR 400
Standard check-in: from 15:00
Check-out: by 11:00
22. Force majeure
If a service cannot be performed, or can only be performed partially, due to an event outside the reasonable sphere of influence and responsibility of the parties, both parties must inform each other without delay.
Amounts already paid for services that ultimately cannot be provided will be refunded in accordance with the mandatory legal provisions.
Where possible, the parties may alternatively agree on a date change.
Mandatory legal rights remain unaffected.
23. No right of withdrawal
Contracts for accommodation services to be provided on a specific date or period are not subject to the statutory 14-day right of withdrawal.
The contractual cancellation terms remain unaffected by this provision.
24. Data protection
Personal data will be processed in accordance with the applicable data protection regulations.
The privacy policy published on the website contains further information, in particular regarding the data controllers, purposes, legal bases, recipients, guest registration and the rights of data subjects.
25. Out-of-court dispute resolution
Splendida Stay and the Landlord are neither willing nor obliged to participate in dispute resolution proceedings before a consumer alternative dispute resolution body.
The former link to the European online dispute resolution platform is no longer used, as that platform has been discontinued.
26. Applicable law
The law of the country in which the accommodation relevant to the booking is located shall apply.
Mandatory consumer-protection provisions of the state in which the guest has their habitual residence, as well as mandatory legal provisions of the place where the accommodation is located, remain unaffected.
For claims involving consumers, the legal rules on international and territorial jurisdiction apply.
These terms do not establish an exclusive jurisdiction to the detriment of the consumer.
27. Amendments and applicable version
The version of these terms validly incorporated at the time the booking is made shall apply.
Subsequent amendments will not apply retroactively to bookings already made, unless expressly and validly agreed between the parties.
The version applicable at the time of booking will be sent to the guest together with the confirmation or made available on a durable medium for ongoing reference.
28. Final provisions
Individual agreements made between the guest and the Landlord or Splendida Stay take priority over these terms.
If any provision of these terms is or becomes wholly or partially invalid, the validity of the remaining provisions will not be affected.
The invalid provision will be replaced by the corresponding legal provisions.